Fergus Cusden

…who pioneered at National Air Traffic Services for nigh on 30 years including in the role of Safety Director when, alongside a strong CEO and senior team, he created a breakthrough level of safety in an organisation that was already sector-leading. It was built on creating a culture that made it safe for people in any position, particularly in the front line, to proactively say they made a mistake that needed to be learned from, and the learning that followed took them to exceptional performance, something air travellers will be unaware of but eternally grateful for.