Sarah Gillard

…in Feb 2020 led the innovation team as Covid hit. Business 99% focused on shops, products and operations. Started thinking about what the country needed not what the business did, developed an activity platform and got online in three days exploring how to take skills and expertise from across the Partnership and share widely – from making a monkey out of an old jumper to gardening tips.  Nursery advice service moved onto the platform because customers could no longer get help in stores and were desperate for it.  In 5 months had grown a digital community of sharing, ran events (money going to good causes) and created sales although not the objective. Since then, led the work to redefine the purpose of the John Lewis Partnership.