Steven Roberts

…who created Digital Eagles by accident, having bought 10,000 i-Pads that it turned out few colleagues wanted to use. He found a way through, with a handful of young colleagues helping people across branches learn to enjoy and find benefits in digital tech. They then did something similar for customers, who they realised often had the same issues and opportunities. Next, he saw potential in un-needed branch space and created Eagle Labs, equipped with digital tech, made welcoming for small businesses and for the community including kids. The spirit is generous and open, with Barclays relationships emerging naturally. These are now being seen as an opportunity to reinvent the place of the bank in the community, back to the original centuries-old coffee shop heritage where bankers were facilitators for the trade being agreed in a communal setting.