- “The Foundation really helped engage the teams in ways that made sense to them and help them genuinely understand the change that was needed.”— Phil Popham, former Global CMO, Jaguar Land Rover, now CEO, Sunseeker Yachts
- “The Foundation combine superior intellect, playful imagination & commercial nous, backed by a high-quality network of business leaders across a wide range of industries.”— Anne-Marie Huby, Co-founder & MD, JustGiving
- “I’ve continued to work with The Foundation because of their ability to balance customer insight & commercial rigour, and their passion and commitment to achieving tangible results. They’re also fun to work with and I’d be pleased to recommend them”— Richard Gillies, Group Sustainability Director, Kingfisher
We do this by working collaboratively with leaders on challenges ranging from the specific to organisation-wide:
Customer propositions and experiences
Customer centric transformations
Alex FrisbySenior Consultant
Alex comes from a scientific background, having previously developed chemical detection techniques for the MoD. He has long since hung up his labcoat to apply a logical mind to business problems instead, and has extensive experience of working with clients across several sectors, including JLR, Save the Children and M&S. He has a Masters degree in Natural Sciences from Cambridge University, a surprising aptitude for repairing central heating systems and a mild skiing addiction.
Formerly a Board Director at strategic marketing agency Clear, Anna has over 10 years’ experience facilitating clients on knotty growth challenges. After starting her career as a forensic researcher at a high security prison, Anna spent 4 years as a Consumer Psychologist at Unilever. She’s happiest in the outdoors and loves to go running in the rain.
Ben joined The Foundation in 2015 having been joint MD of innovation agency Promise, and then Head of Innovation for CSpace (following the acquisition of Promise in 2012). Ben has 16 years of experience launching new products, services and brands; growing businesses and making customers happy. Ben used to have hobbies, he now has three young daughters.
Bianca joined The Foundation in December 2015 after a stint as a Media Planner in the advertising world. She previously channeled her love for great thinking into a Philosophy degree from the University of Bristol, going on to take a Masters in the same subject at UCL. In her spare time you’ll find her cooking up new recipes in the kitchen, or more recently, getting stuck into some coding!
Charlie established The Foundation in 1999 and it has evolved into a consultancy helping clients solve their most difficult growth challenges by being more effectively customer-led. To achieve this means bringing together skills usually found separately, in particular customer and business understanding. He was inspired by working on a new car company launch that did this by happy accident to great effect. The firm has long relationships with HSBC, Visa, M&S, O2 and the Volkswagen Group, and recent projects include helping Jaguar Land Rover keep more customers, helping Morrisons find ways to differentiate and compete strongly in future, and helping ebay get better at creating trust. He previously worked in advertising and has a first class degree in Manufacturing Engineering from Cambridge
Charlie has spent his career combining left and right brain thinking on topics such as reducing public alcohol consumption, to football coaching and the future of self-regulation. This has taken him from engineering to marketing and into large-scale management consultancy, before joining The Foundation in 2011. Charlie holds a degree in Mechanical Engineering from Edinburgh University. When not working, Charlie spends most of his time chasing after his two kids, praying Scotland win something and cooking pizza in his outdoor oven.
Before joining The Foundation, Jim’s proudest moment came whilst living in Japan, where he helped lead a consultancy project for the Japanese government as a member of the JET (Japanese Exchange and Teaching) Programme. A Law graduate from the University of Cambridge, Jim’s recently surprised himself by developing a penchant for swinging upside-down on a trapeze.
John SillsSenior Consultant
John has been with the team since 2014, helping clients to answer questions on short-term customer strategies and long-term future trends. He was previously at HSBC for 12 years, running branches, launching mobile apps, and creating compelling customer experiences. When not in the office, you’ll find him on a bike, writing blogs, and watching Arsenal (not usually at the same time).
Lara joined The Foundation in October 2015, having recently completed a masters in Marketing at the University of Edinburgh. Prior to that, she lived in Munich, working for an experiential marketing agency and getting in touch with her German roots. When not thinking about how to make companies such as M&S and HSBC more customer centric, you’ll find Lara using her spiralizer or losing valiantly at netball.
Paulette QuartermainePA and Office Manager
Paulette has over 30 years’ experience as a PA and Office Manager. She moved to London from New Zealand 20 years ago and went from PA to the Director of the Otago Rugby Union, to PA to the Director of the Friends of Covent Garden at the Royal Opera House. Since joining The Foundation in 2010, she has been the steady hand on The Foundation tiller and the beady eye that ensures everything works like clockwork in the office. Oh, and she organises the occasion Foundation event too! She is a passionate Crystal Palace fan, golfer and chorister, and she likes to drown out protests about her playing Classic FM in the office by turning up the volume.
After graduating from Cardiff University with a Business Management degree Rosie worked in the media industry for four years as an Account Manager for Global Radio and then IPC Media, before making a move into the PA/Office Management world for a rum start-up. She is happiest when cooking up a storm (scotch eggs are her speciality) or watching live music.
Sonia StuartBusiness Manager
After graduating from Birmingham University with a degree in Music, Sonia worked in the world of antique globes and early scientific instruments before moving into Business Management. Having previously worked with a London property developer, she now has over 10 years’ business management experience. Sonia’s top three passions in life are her family, the great outdoors and music.
Since joining The Foundation in May 2013, Sophia has worked on a variety of projects across sectors. Helping to develop Harvey Nichols’ new brand strategy has been one of many notable highlights. Previously, Sophia trained and qualified as a solicitor with ‘magic circle’ firm Slaughter and May. She holds a BA in Ancient and Modern History from Oxford University. In her free time, you will probably find her enjoying Asian food or trying to learn the guitar.
Prior to joining The Foundation, Terry was a Partner and board member for Accenture and KPMG spanning a 14 year period. After starting in film and theatre production, his consulting experience blended the worlds of marketing strategy, change management and talent development. His executive roles included senior marketing and communication roles at American Express and Sainsbury's. Outside work he is a devoted dad and horticultural plant hunter.
Tim joined as a partner in April 2014, bringing over 20 years of client-side experience. For twelve years, Tim was one of the architects of the customer led strategy that saw O2 become market leader, as well being the unofficial ‘intrapreneur-in-residence’ during his four years as a UK Board director, when he oversaw the creation of several new businesses, including GiffGaff. Tim loves to be outdoors, cycling up mountains or on a Cornish beach with his wife and their three young children
We’re always on the lookout for people to join our team or to collaborate with. Please send your CV through to email@example.com.
From the Foundation library
Is Privacy a Thing of the Past?
Is Privacy a Thing of the Past Do we marvel at our ever-more-tailored safer world ...
The Two-Headed People Challenge
The Two-headed People Challenge Customers and colleagues are all human so why manage them as ...
Tackling the Innovator’s Dilemma – When to Defend Your Core, and When to Disrupt Your Sector
This is a summary of an event we held in at Wayra the Telefonica-owned start-up ...